Helpdesk support
Your team can call, email or raise a ticket when something goes wrong, and speak to someone who already knows your setup. Most problems are fixed remotely, often while you're still on the phone.
Managed IT services
We look after your IT day to day, keep it secure and fix problems before they slow you down, for a predictable monthly cost. You get a team that knows your systems, without employing one.
What's included
Everything your IT needs to stay running, secure and up to date, handled by one team.
Proactive monitoring
Your computers, servers and network are monitored continuously, so warning signs like failing disks, full drives or stopped services are dealt with before they become downtime.
Updates and patching
Operating systems and business applications kept up to date on a regular schedule, with updates tested and rolled out so they don't interrupt your working day.
Security management
Endpoint protection, email security, multi-factor authentication and firewall management, all looked after and kept current. More about cyber security.
Backup management
Backups of your Microsoft 365 data, servers and key systems, checked every day and test-restored regularly, so you know they'll work when you need them.
Microsoft 365 management
Users, licences, mailboxes, Teams and SharePoint managed for you, with security settings kept in line with best practice and licences kept to what you actually use.
Users and devices
New starters set up with accounts and equipment ready on day one, leavers' access removed properly, and an up-to-date record of every device you own.
Reporting and reviews
Regular plain-English reports on the health and security of your IT, and review meetings to plan upgrades and budget ahead, so there are no surprises.
How it works
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Review
We start by looking at your current setup and how your organisation works, much like an IT risk assessment, so we know exactly what we're taking on.
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Onboard
We document your systems, set up monitoring and security tools, and fix anything urgent we found in the review.
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Manage
From then on we handle day-to-day support, maintenance and security, and your team knows exactly who to call.
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Improve
Regular reviews keep your IT in step with your organisation, so you can plan replacements and upgrades instead of reacting to failures.
Why managed, rather than pay as you go?
With pay-as-you-go IT, you only call someone when something has already gone wrong, and the cost is hard to predict. Managed IT turns that around: problems are prevented rather than fixed, security isn't left to chance, and you know what you'll spend each month.
It's also a better deal for your team. When everyone knows who to call, small problems get sorted quickly instead of being put up with for weeks.
- Predictable monthly cost
- Problems spotted and fixed before they cause downtime
- Security kept up to date, not left until something happens
- One team that knows your systems and your people
- Clear reporting for directors and trustees
Fully managed or co-managed
If you don't have anyone in-house, we become your IT department. If you already have someone who looks after IT, we work alongside them, taking on monitoring, security or projects, and giving them someone to call when they're stuck.
Either way, support is built around what you need, for small and medium businesses and charities alike.
Client data is critical to our business, and RaceLine IT has given us complete confidence in the security of our systems.
Find out what managed IT would look like for you
Tell us about your organisation and how your IT is looked after today. We'll explain how we'd help, with no hard sell.
Get in touch
or call 01993 256044